General Terms and Conditions
Online payment for electronic services
1. Introductory Provisions
1.1 These general terms and conditions (hereinafter referred to as "Terms and Conditions") govern the rights and obligations between the company:
Company ID: 36511552
Tax ID: 2022098452
VAT ID: SK2022098452
Registered office: Lesnica 147, 065 33 Lesnica, Slovakia
registered under § 4 of the VAT Act, registration from 1 January 2006
(hereinafter referred to as "Provider")
and the customer (hereinafter referred to as "Customer"), in providing electronic services via the internet and their payment through an online payment gateway.
1.2 An electronic service means a digital service or digital content provided online, which is made available after payment of the price.
2. Order and Contract Conclusion
2.1 The Customer orders the electronic service through the order form on the Provider's website.
2.2 The contract for the provision of electronic services is concluded at the moment of:
- confirmation of the order by the Customer and
- successful receipt of payment through the payment gateway.
3. Service Price and Payment Terms
3.1 The price of the electronic service is stated in the ordering process before submitting the order and is final, including VAT, unless otherwise stated.
3.2 Payment for the service is made exclusively online through the payment gateway (credit card, internet banking or other available methods according to the current offer).
3.3 The service is made available only after successful receipt of payment.
3.4 The Provider is not responsible for technical outages or failures of the payment gateway that are on the side of the payment service provider.
4. Provision of Electronic Services
4.1 The electronic service is delivered at the moment of its availability to the Customer (e.g., service activation, system access, sending access credentials).
4.2 The Provider reserves the right to temporarily limit the availability of the service for maintenance or technical interventions.
5. Withdrawal from the Contract
5.1 The Customer – consumer has the right to withdraw from the contract within 14 days from its conclusion in accordance with Act No. 108/2024 Coll. on Consumer Protection.
5.2 The Customer acknowledges that for electronic services and digital content, they lose the right to withdraw from the contract if:
- they give explicit consent to start providing the service before the expiry of the withdrawal period and
- they confirm that they have been informed about the loss of this right.
5.3 At this moment, the right to a refund of the paid amount expires.
6. Complaints and Liability
6.1 The Customer is obliged to immediately notify the Provider of any defects in the electronic service.
6.2 Complaints are handled in accordance with the applicable legal regulations of the Slovak Republic.
6.3 The Provider is not liable for damages caused by:
- incorrect use of the service,
- technical problems of third parties,
- internet connection outages on the Customer's side.
7. Personal Data Protection
7.1 The processing of personal data is governed by the GDPR Regulation (EU) 2016/679 and Act No. 18/2018 Coll. on Personal Data Protection.
7.2 Detailed information on the processing of personal data is provided in a separate document "Privacy Policy".
8. Final Provisions
8.1 These Terms and Conditions are valid and effective from the date of their publication on the Provider's website.
8.2 The Provider reserves the right to change these Terms and Conditions, with changes applying to orders made after their publication.